Read the June issue of AnswerStat, the information hub for healthcare contact centers.
Mental Health and Nurse Triage Calls During COVID-19, by Dr. Charu Raheja
Mental health became an important health concern during the COVID-19 pandemic and patients called medical professionals for help . . . . read more >>
Vital Signs: Article Library at PeterDeHaanPublishing.com, by Peter Lyle DeHaan, PhD
Five hundred call center articles consolidated in one place for easy access and convenient searching in this new article library. . . . read more >>
Guest Column: Remote Patient Monitoring and The Future of Remote Nurse Triage, by Ravi K. Raheja, MD
Able to closely monitor chronic patients in a safe, cost-effective manner, RPM is one of the fastest-growing medical technologies.. . . read more >>
How Telehealth Employers Can Ensure Effective Communication with Remote Staff, by 1Call
Discover how to have effective communication with remote workers and develop the right management mindset and technology to drive success. . . . read more >>
Ten Years Ago: Delivering Healthy Customer Interactions Through a Home-Based Call Center Solution, by Chad W. Lyne
With the adoption of virtual contact centers, healthcare organizations have an alternate way of doing business and interfacing with patients. . . . read more >>
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