Read the June issue of AnswerStat, the information hub for healthcare contact centers.
Vendor Spotlight on 1Call: Improving Response to Critical Laboratory Results with Secure Messaging
Notification of critical laboratory results is crucial. Tap secure messaging technology to send key information to the right person quickly and accurately. << read more >>
Vital Signs: Channel Specialization Versus Multichannel Proficiency, by Peter Lyle DeHaan, PhD
Channel specialization is good for some agents and multichannel proficiency is ideal for others. This mix of channel focus is essential for your contact center. << read more >>
Decrease Patient Liability Using Nurse Triage Software, by Ravi K. Raheja, MD
Effective triage software is an easy-to-use solution for nurses that includes standardized protocols to address any patient symptom. << read more >>
Ten Years Ago: Improving Communications Between Contact Centers and IT, by Donna Fluss
Contact center managers now have an advantage when it comes to managing technology. If your internal IT group falls short, cloud-based contact center vendors can be the solution. << read more >>
- Peter DeHaan Releases Healthcare Call Center Book
- Quality Contact Solutions Named Top 10 Healthcare BPO For 2022
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