Read the June 2023 issue of AnswerStat, the information hub for healthcare contact centers.
How Technology Can Help During Nurse Shortages, by Nicole Limpert
It’s clear that fewer nurses are helping more patients. Their workloads link to higher patient adverse outcomes, including patient mortality. . . . << read more >>
Vital Signs: Integrate with Your Organization: Don’t Stay in Your Silo or Function in Isolation, by Peter Lyle DeHaan, PhD
Take steps to have your call center integrate with your organization to achieve optimum results for you, your company, and your customers. . . . << read more >>
Ten Years Ago: Three Reasons Your Emergency Plan Will Fail by Lucien Canton
Don’t convince yourself that having an emergency plan will protect you. Address three critical elements or your plan will fail. . . . << read more >>
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