The October/November 2009 issue of AnswerStat magazine:
- The Intersection of Healthcare and IP Contact Center Technology
- Peter DeHaan’s Vital Signs: Tracking the Wrong Thing
- Access Management: Appointment Scheduling and Beyond (Part 2)
- Telephone Nurse Triage Software Vendors
- Vendor Spotlight: Contact Center Solutions from HealthLine Systems
- Getting Beyond the Telephone with Patient-to-Provider Interactions
- Benefits and ROI of Hosted/Managed Service IVR
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