The October/November 2014 Issue of AnswerStat Magazine, covering healthcare call centers:
You may access it with our digital magazine viewer or read the articles from our website:
- Telephone Triage: Managing Difficult Calls
- Vital Signs: Using Email to Reach Out the Right Way
- Outsource Call Center Listing: Directory of Call Centers Offering Telephone Triage Service
- What Makes an Excellent Tele-Triage Nurse?
- My Story: The Importance of Nurse Triage for an Objective Medical Opinion
- Securing Sensitive Contact Center Information in the Cloud
- Are You a Reluctant Leader?
- When Employees Disappoint: How Effective Leaders Respond
- Is Mobile Enough? How to Create New Opportunities for Customer Engagement
Please thank our sponsor Triage Logic who makes this paperless distribution of AnswerStat magazine possible.
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.
Contact us for more information.