Read the October issue of AnswerStat, the information hub for healthcare contact centers.
5 Call Center Improvements Patients Say Would Improve Healthcare Experiences, by Allison Hart
Healthcare organizations put a lot of time and resources into designing top-notch patient experiences. It makes sense to have call center optimization be part of those efforts.… read more >>
Vital Signs: Call Center Lessons from a Walk-In Healthcare Clinic, by Peter Lyle DeHaan, PhD
Apply these observations of a healthcare clinic to make your medical contact center a shining example of success that your callers and patients appreciate.… read more >>
Vendor Spotlight on TeamHealth Medical Call Center
With twenty-two years of experience and eleven million triage calls, TeamHealth Medical Call Center can serve a vital role in patient care coordination efforts.… read more >>
Guest Column: How Call Centers Can Support VA Healthcare, by Bronson Tang
The focus of healthcare organization staff is to collect the necessary information and improve patient satisfaction. A call center is an excellent way to handle this.… read more >>
Plan to Make Next Year Your Best Year Yet, by Janet Livingston
Now is the time to plan for your call center’s long-term well-being. Don’t leave this to chance. Begin planning now to make next year your call center’s best year yet.… read more >>
What Does an Optimal Customer Experience with a Call Center Look Like? by Daymon Smith
Healthcare organizations need to incorporate modern marketing technology and comprehensive training into their call center strategies.… read more >>
Ten years ago: Elements of Staffing the Inbound Call Center, by Ellis Smith
The most critical job of a call center manager is having the right number of people on the phone at the right time to maximize call center performance.… read more >>
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