The October/November 2018 Issue of AnswerStat

Read the October issue of AnswerStat, the information hub for healthcare contact centers.

Feature Content:

5 Call Center Improvements Patients Say Would Improve Healthcare Experiences, by Allison Hart
Healthcare organizations put a lot of time and resources into designing top-notch patient experiences. It makes sense to have call center optimization be part of those efforts.… read more >>

Vital Signs: Call Center Lessons from a Walk-In Healthcare Clinic, by Peter Lyle DeHaan, PhD
Apply these observations of a healthcare clinic to make your medical contact center a shining example of success that your callers and patients appreciate.… read more >>

Vendor Spotlight on TeamHealth Medical Call Center
With twenty-two years of experience and eleven million triage calls, TeamHealth Medical Call Center can serve a vital role in patient care coordination efforts.… read more >>

Guest Column: How Call Centers Can Support VA Healthcare, by Bronson Tang
The focus of healthcare organization staff is to collect the necessary information and improve patient satisfaction. A call center is an excellent way to handle this.… read more >>

Plan to Make Next Year Your Best Year Yet, by Janet Livingston
Now is the time to plan for your call center’s long-term well-being. Don’t leave this to chance. Begin planning now to make next year your call center’s best year yet.… read more >>

What Does an Optimal Customer Experience with a Call Center Look Like? by Daymon Smith
Healthcare organizations need to incorporate modern marketing technology and comprehensive training into their call center strategies.… read more >>

Ten years ago: Elements of Staffing the Inbound Call Center, by Ellis Smith
The most critical job of a call center manager is having the right number of people on the phone at the right time to maximize call center performance.… read more >>

Industry News:

LVM - Healthcare Contact Centers
Startel first impressions are everything
Keona Health
Patients Count: Enterprise patient feedback solution

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

Contact us for more information.