October/November 2019 Issue of AnswerStat

Read the October issue of AnswerStat, the information hub for healthcare contact centers.

Feature Content:

AS TOC-October 2019

Using Device Data and Nurse Triage to Improve VA Healthcare, by Ravi Raheja
Call center solutions that incorporate effective communication using telephone triage nurses, with valuable wearable device data, will greatly improve the level of VA healthcare services… read more >>

Vital Signs: Today’s Employees Want to Make a Difference, by Peter Lyle DeHaan, PhD
Today’s employees want a job that does more than provide income. They want work that lets them make a difference. Give them these opportunities, and they’ll give you their dedication… read more >>

Vendor Spotlight on AccessNurse (formerly TeamHealth Medical Call Center)
As TeamHealth Medical Call Center evolved, they outgrew their brand identity and core message. Check out the backstory of their new brand and logo…. read more >>

The Call Center’s Role in Behavior Counseling, by Nicole Limpert
Combining communication and health technologies, makes individuals, families, and communities more connected to mental health care. This network of support builds a stronger and more mentally healthy society…. read more >>

Ten years ago: Access Management: Appointment Scheduling and Beyond, by Sue Altman
Let appointment scheduling raise the profile of your call center and put you in a stronger, more stable position within your organization…. read more >>

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