Read the October issue of AnswerStat, the information hub for healthcare contact centers.
Remote Health Monitoring and Care Management, by Nicole Limpert
Remote health monitoring and wearable technologies, will enhance care management by providing detailed health readings about patients . . . read more >>
Vital Signs: Serve Your Stakeholders, by Peter Lyle DeHaan, PhD
Understand your purpose in working at a healthcare call center . . . read more >>
Vendor Spotlight on AccessNurse
Discover more about AccessNurse, formerly TeamHealth Medical Call Center . . . read more >>
Care Management and the Contact Center, by Traci Haynes
Contact center care management, is a win for healthcare systems, the providers (interprofessional team), and most importantly, patients . . . read more >>
Successful Telemedicine Service Strategy, by Dr. Ravi Raheja
Telemedicine has exploded and doesn’t seem to be stopping. Evaluate these factors to consider when implementing or expanding telemedicine services . . . read more >>
Healthcare Customer Engagement, by Srikanth Lakshminarayanan
Healthcare customer service is as uniquely fulfilling as it is challenging. Discover how to produce better outcomes . . . read more >>
Ten years ago: To Train or Not to Train, by Rosanne D’Ausilio, Ph.D.
Tools, techniques, common phraseology, and language are just a few requirements for world-class customer service. Introduce them in live, interactive training sessions . . . read more >>
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