Read the October issue of AnswerStat, the information hub for healthcare contact centers.
How Call Center Technology Helps Hospitals, Staff, and Patients
by Nicole Limpert
Healthcare organizations can reduce many root causes of inefficient communication by using the software and technologies that may already be in use in their call centers. . . . read more >>
Vital Signs: Remember to be Thankful, by Peter Lyle DeHaan, PhD
Regardless of when you celebrate Thanksgiving or even if you do, pause to think about the things you can be thankful for. Here are some thoughts to get you started. . . . read more >>
Physical Safeguards Your Cybersecurity Needs to Protect Patient Data in Telehealth, by Ravi K. Raheja, MD
An often-overlooked part of cybersecurity is the training your staff needs on the physical safeguards they should use. Start by addressing these seven common weak areas. . . read more >>
Ten Years Ago: Lead Your Healthcare Organization Through Major Change, by Danita Johnson HughesWhen approached correctly, change can open your eyes to new possibilities, new customer bases, new revenue streams, and even new product or service offerings. . . . read more >>
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