Read the October issue of AnswerStat, the information hub for healthcare contact centers.
Addressing Healthcare Workplace Violence with Integrated Contact Center Software and Secure Messaging, by Nicole Limpert
Technology used by a healthcare organization’s contact center should be part of a violence prevention program. As the communication hub, they have the tools and needed contact information . . . << read more >>
Multichannel Contact Center Scheduling, by Peter Lyle DeHaan, PhD
For the best staffing results, develop a multichannel contact center scheduling strategy. Then use a scheduling solution to implement it . . . << read more >>
Vendor Case Study: LVM Systems Completes 2022 System and Organization Controls (SOC) 2 Type 2 Examination
Caretakers of patient data healthcare organizations need a contact center that meets SOC 2 standards for security, availability, processing integrity, and confidentiality . . . << read more >>
Vendor Spotlight on Patients-Count: Measure to Manage the PX Journey
Track key performance indicators (KPIs) of your contact center staff to better understand and improve the patient experience (PX) . . . << read more >>
Ten Years Ago: Why Your Nurse Triage Needs to Be Integrated with Your Clients’ Systems, by Dr. Ravi Raheja
With the proper triage and integration technology, the call center can lead the effort to provide coordinated, efficient care and help the community they serve . . . << read more >>
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