Read the October 2023 issue of AnswerStat, the information hub for healthcare contact centers.
Nurse Triage for Morbidity and Mortality, by Ravi K. Raheja, MD
Whether your nurse triage is in-house or outsourced, see how you can reduce morbidity and mortality rates. . . . << read more >>
Vital Signs: 6 Keys to Produce a Happy and Effective Workforce, by Peter Lyle DeHaan, PhD
Address these critical items to better retain staff and serve callers. . . << read more >>
Case Study: Providence Swedish, by Nicole Limpert
Learn how Providence Swedish improves on-call communication delays and code call workflows with web-based platforms. . . << read more >>
This Healthcare Tool Can Empower Staff with Medical Message Intake, by Ravi K. Raheja, MD
A tool that establishes a means to streamline patient calls so that front desk staff members can effectively manage patients, both over the phone and in-person. . . . << read more >>
Ten Years Ago: Tips to Reduce New Agent Turnover, by Bob Cowen
Improve retention to reduce turnover, decrease hiring and training costs, and increase agent job satisfaction. . . . << read more >>
Marketplace Directory: AnswerStat listing of leading Healthcare Contact Center Vendors
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