The December 2017/January 2018 Issue of AnswerStat

Read the December issue of the new AnswerStat, the information hub for healthcare contact centers.


TeamHealth Medical Call Center


Feature Content:

The December 2017/January 2018 Issue of AnswerStat2018 Annual AnswerStat Buyers Guide

Check out our healthcare call center vendors in our annual buyers guide. Joining them this year is our new sponsor, Call Center Sales Pro.  read more >>

  • 1Call, a Division of Amtelco
  • AAACN – American Academy of Ambulatory Care Nursing
  • Ambs Call Center
  • Ameridial, Inc
  • Call 4 Health
  • Call Center Sales Pro
  • Citra Health Solutions
  • Echo, a HealthStream Company
  • LVM Systems Inc
  • Professional Teledata
  • Startel Corporation
  • TeamHealth Medical Call Center
  • TriageLogic, LCC

Vital Signs: Prepare Now to Make Next Year a Great One, by Peter L DeHaan, PhD
Before we say goodbye to this year and welcome in the next, we should take time to envision what we want next year to be like, to plan and to prepare so that it’s a really great year. First, I recommend…  read more >>

Vendor Spotlight: Call Center Sales Pro Specializes in the Healthcare Niche
Call center experts help achieve results-driven outcomes for medical call centers
Often the telephone serves as a patient’s entry-point into a health system, preparing them to receive a lifetime of healthcare services. And Call Center Sales Pro is ready to help healthcare providers navigate this ever-evolving reality for their call center…  read more >>

Guest Column: From Efficiency to Experience: Three Major Benefits of a Medical Call Center Partnership, by Karen Brown
Organizational effectiveness is vital to the healthcare industry, which continues to experience increasing operating costs and smaller bottom lines. Medicare expansion and the ACA have contributed to significant…  read more >>

How to Make Your Telemedicine Services Successful, by Dr. Ravi Rajeha
Hospitals, specialty clinics, and other healthcare organizations are no longer leery of telemedicine and are in fact expanding to provide quality services and generate revenue. With this growth and success, there are many telemedicine options available… read more >>

Why, after 30 Years, I Still Look Forward to Going to Work, by Mark Dwyer
Reflecting on the past thirty plus years, I remain motivated knowing my efforts have positively affected millions of peoples’ lives worldwide. This is also true for many of you. Let me explain by sharing my personal experience… read more >>

Ten years ago: Be the Best of the Best, by Nancy Friedman, Telephone Doctor
Customer service is a hot topic. Pick up any ad for any industry and there’s probably a line of type or two of how well you’ll be treated. Usually the advertisement reads, “We’re the best,” or “Service is our middle name,” or something like that…  read more >>

Industry News:

LVM Systems Ameridial

Call4Health TriageLogic

1Call Echo

Startel Professional Teledata

TeamHealth Medical Call Center Ambs Call Center

AAACN  Citra Health Solutions

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Call Center Sales Pro, providing proven healthcare call center solutions


About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.

For more information, email Peter DeHaan.

From Efficiency to Experience: Three Major Benefits of a Medical Call Center Partnership

A medical call center partnership contributes to organizational efficiency

By Karen Brown

Organizational efficiency is defined as the ability to implement plans using the smallest possible expenditure of resources. It is an important factor in organizational effectiveness and vital to the healthcare industry which continues to experience increasing operating costs and smaller bottom lines.

Medicare expansion and the ACA have contributed to significant increases in patient populations that are expensive to treat and provide minimal financial return. This increase can strain an organization seeking to provide adequate post-discharge care, which can result in costly avoidable readmissions.

As patient loads and associated risks increase and reimbursement decreases, the ability to achieve organizational efficiency becomes more and more challenging. However, providing the highest possible quality patient care at the lowest possible operating expense can be possible with the assistance of a medical call center. By partnering with a call center’s team of registered nurses specially trained in telephone triage, organizations can save a significant amount of time and cost associated with adding staff while reducing the risk of unnecessary readmissions and inappropriate utilization of care.

Telehealth and Related Services Are a Large Part of a Bright Future

It is no secret that telehealth services and telemedicine are becoming increasingly popular due to the financial benefits they provide. Combined with federal policy changes (MACRA and MIPS) that address care planning and risk assessment—significantly effecting reimbursement in the process—telemedicine is poised to drive more revenue from virtual care directly to hospitals and healthcare organizations. And this is just the beginning. According to a recent report from Grand View Research, the telemedicine market is expected to top $113 billion by 2025.

While telehealth currently focuses on a range of primary care services, the rising occurrences of chronic conditions, as well as the increasing demand for self-care and remote monitoring, are significant factors driving telehealth growth. Healthcare organizations that add new primary care options will be able to reduce costs and create new services, while remotely offering existing ones to more of their patient populations.

Partnering with a medical call center provides a healthcare organization with access to established chronic care, self-care, and remote monitoring programs, eliminating significant labor costs. It is vital to find a call center with outbound service offerings that include a variety of chronic care and follow-up, as well as post-discharge call programs, including prescription/medicine reconciliation, self-care plan adherence, and follow-up appointment scheduling.

Patient (and Provider) Satisfaction Equal Quality of Care

In today’s world, people have a multitude of choices when it comes to their care. Because of this, it is vital for healthcare organizations and providers to get every aspect of the patient experience right. Providing the correct medical care is not the only factor contributing to a positive experience. From the initial appointment setting call to the final communication between a patient and provider/organization, every experience contributes to the overall satisfaction and quality of care a patient receives.

One of the largest factors contributing to patient satisfaction is access to care. We live in a 24/7 world, and having access to definitive medical care always is a standard patient expectation. Providing that level of access is challenging and often costly; not providing that level of access leaves patients feeling less empowered and engaged, which in turn can lead to poor experiences and even poorer satisfaction scores. A partnership with a medical call center gives patients access to definitive medical care 24/7/365 at much lower costs.

Another factor contributing to patient satisfaction is the quality of relationship with their caregivers. Patients expect to be engaged in decision involving their care. This includes open communication with nurses and providers involved in that care. If patients do not feel as though their concerns have been heard and taken seriously, they feel less confident in the care they receive, resulting in a negative experience—even if the outcome is positive.

It is not uncommon for providers to become overwhelmed with consistently increasing workloads in a 24/7 environment. This can lead to frustration and burnout, which is often evident in their interactions with patients. Utilizing a medical call center to cover all after-hours calls carves the 24/7 access out of the provider’s core responsibilities. This is a powerful physician recruitment and retention game changer. In short, happy providers have more positive interactions with their patients, which result in higher patient engagement and satisfaction.

While no healthcare organization wants a patient to have a negative experience for any reason, there is a new factor regarding patient satisfaction that demands attention. Since the inception of value-based purchasing, the definition of a successful patient experience has been redefined. Now, 30 percent of the overall quality of care is attributed to patient satisfaction. This means patient satisfaction survey scores directly impact an organization’s bottom line. The shift to pay-for-performance also means that reimbursements are tied to the quality of care that is delivered. Hospitals that provide a higher quality of care than their peers will receive reimbursement incentives, and hospitals that provide a lower quality of care will be penalized. Hospitals that provide a higher quality of care than their peers will receive reimbursement incentives. Click To Tweet

This is perhaps the most beneficial aspect of partnering with a medical call center. Providing positive experiences for both patient and provider can drastically improve overall patient satisfaction and outcomes, leading to a higher overall quality of care and the related financial rewards.

Ultimately, the provision of appropriate, quality care to achieve positive outcomes is the goal of all healthcare organizations. Making that a possibility, while considering organizational needs, government regulations, and patient experience can be difficult and costly. Partnering with a medical call center provides access to high quality care at the lowest cost possible.

The TeamHealth Medical Call Center is the premier provider of medical call center solutions—including telephone nurse triage services. They provide services to more than 10,000 providers, health plans, home health, hospice organizations, employers, and universities across the United States. Karen Brown, RN, is the vice president of business development for the TeamHealth Medical Call Center. She has more than twenty-five years of senior management experience in healthcare.

How to Make Your Telemedicine Services Successful


TriageLogic


By Dr. Ravi Rajeha

A new study has found hospitals, specialty clinics, and other healthcare organizations are no longer leery of telemedicine and are in fact expanding to provide quality services and generate revenue. With this growth and success, there are many telemedicine options available for each organization. It is important to be aware of the factors providers must consider for telemedicine to be successful for their patients, practice, or organization.

Telemedicine Adoption: According to the 2017 Foley Telemedicine and Digital Health Survey, more than three-quarters of those surveyed are either currently using or plan to provide telemedicine services to their patients. These results are impressive when compared to their survey just three years ago where 87 percent of respondents did not expect most of their patients to be using telemedicine services by 2017. This survey is comprised of more than 100 senior executives at hospitals, specialty clinics, ancillary services, and related organizations.

Telemedicine ROI: The Foley survey illustrates that telemedicine provides a great opportunity for practices and medical organizations to see a financial return. Over 70 percent of respondents realized cost savings or ROI from their telemedicine services. Nearly a third saw a savings of more than 20 percent.

Although many companies are seeing a positive ROI, it is important to choose the right telemedicine service to be successful. There are a variety of options and selecting the right telemedicine service or software will determine the level of success.

Features to Consider: When looking for a telemedicine service provider, factor these items into your deliberations:

  • Integrated: The telemedicine software should be able to integrate seamlessly with current workflows. To ensure work is not being doubled by adding a new technology to the mix, the telemedicine software needs to be cohesive and allow data to be easily transferred.
  • Support: As with any technology, issues may arise. A successful telemedicine service should have training and support available to troubleshoot any concerns.
  • Adaptive: The only thing that is constant is change, and the medical field is the best example of this. The healthcare industry is always evolving and transforming. Whether it is regulation, new discoveries or inventions, or patient expectations, the only way to be successful is to adapt, and the telemedicine service and software should do the same. Look for a company that listens to their clients and makes upgrades to what they need.
  • Measure Success: The best way to determine the ROI of a telemedicine service is to establish a way to measure its success. Choose a platform that includes different portals for clients to look at data and analyze it.

The telemedicine field has exploded in recent years and doesn’t seem to be stopping. These are only a few factors to consider when implementing or expanding telemedicine services. It is important to do the research to find which solution will be best for your organization.

TriageLogicDr. Ravi Raheja, is the medical director at TriageLogic, which is a leader in telehealth technology and services. The company’s goal is to improve access to healthcare and reduce cost by developing technology for providers and patients, backed by high quality nurses and doctors. Today, the TriageLogic group serves over 9,000 physicians and covers over 18 million lives nationwide. Visit www.triagelogic.com and www.continuwell.com  for more information.

MiSecureMessages Features Available with Server v6.6

1Call, a division of AmtelcoAmtelco’s 1Call Division announced miSecureMessages Server version 6.6, with enhancements for both users and administrators.

MiSecureMessages User Features

  • Registration Via Email: App users can register their app using a link sent in an email by their administrator.
  • Fingerprint Scanning: Users can quickly log into the app using their fingerprint.
  • Reset Password and Passcode Links: The app includes “Forgot Password” and “Forgot Passcode” links, which sends users an email so they can reset their passwords and passcodes.
  • Personal Circles: Users can create their own personal circle contacts, allowing them to communicate with their select group of colleagues more quickly.
  • Improved Performance: Users will notice speed and performance improvements.

MiSecureMessages Administrative Features

  • Importing Contacts: Administrators utilizing onsite configurations can import user names, display names, email addresses, and phone numbers to quickly create contacts
  • Password and Passcode Expiration: Administrators can set expiration timeframes for passwords and passcodes, requiring users to update these to enhance security.
  • Additional Settings: Several system settings are configurable on a per-group basis, including allowing device-to-device messaging, registration type, default notification attempts and intervals, and Web OnCall and status settings. This allows more flexibility in creating groups with different settings.

Amtelco vice president of research and development, Kevin Beale, stated, “With our ongoing commitment to secure healthcare communications, our miSecureMessages development team continues to add significant enhancements that make the app easier to use, while also further enhancing the built-in security of miSecureMessages.”

For more information: 800-225-6035, www.misecuremessages.com, or info@misecuremessages.com.

Prepare Now to Make Next Year a Great One

A failure to plan is planning to fail

 By Peter L. DeHaan, PhD

Peter DeHaan, Publisher and Editor of AnswerStatBefore we say goodbye to this year and welcome in the next, we should take time to envision what we want next year to be like, to plan and to prepare so that it’s a really great year. First, I recommend you do this personally, to establish a vision and set goals for the coming year.

However, the focus of AnswerStat is not on your personal life but on your work, which is likely in a healthcare call center. Though it’s possible you’ve already prepared for next year, or maybe you hope to do so in the next couple weeks. However, I wonder if in the day-to-day crunch of call center work that you’re so focused on getting through this day that you never have time to think about what’s next. I get that. I’ve been there. It’s called the tyranny of the urgent. It’s the reality that putting out fires consumes all our time, leaving no time left to pursue what is truly important. This includes planning for future success.

Don’t let the tyranny of the urgent limit what your call center, department, shift, or team accomplishes in the coming year. To inspire your thoughts and get you started, here are some ideas to help make next year the best year yet: Capitalize on your strengths, shore up your weaknesses, pursue opportunities, and guard against threats. Click To Tweet

Celebrate Areas of Excellence: Every call center has things they do well. Don’t lose sight of these items. Instead of coasting or assuming you’ll always excel in these areas, consider two options. One is looking at ways to make these even better. And the other is taking steps to ensure they don’t slip.

Identify Areas That Need Fixing: Conversely, even the best call centers can do better. We all have flaws in our operation, processes, or human resources. Start by identifying these so you can prepare to fix them next year.

Look for Growth Potential: Though no one can predict the future with any certainty, we can look at trends and consider areas where we can grow our call center to offer new services or expand existing ones. This gives us a chance to dream. And less you consider this exercise self-serving, remember that everyone likes to be part of a growing operation. Make sure your call center is expanding and not shrinking.

Consider Pressures to Your Call Center: While there’s the potential for growth, there’s also the potential for contraction. This isn’t as exciting to think about, but it’s important to give it attention nonetheless. What issues does your call center face that could have a detrimental effect on it in the coming year? Theorize the top three pressures that could have a negative effect on your call center. Then plan to counteract them, offset them, or negate their power.

These four items are often summarized as strengths, weaknesses, opportunities, and threats (also known as SWOT). Yes, I just encouraged you to conduct a SWOT analysis for your healthcare call center. But don’t look at this with foreboding; embrace it with excitement.

Then use your SWOT analysis to plan appropriately for the coming year: capitalize on your strengths, shore up your weaknesses, pursue opportunities, and guard against threats. Turn this into an action plan, establish a vision, and set goals. If you do this, I guarantee you’ll have a much better year than if you skip this critical exercise.

May this next year be your best year ever.

Peter L. DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat and a passionate wordsmith. Connect with him on his blog, social media, and newsletter, all at www.authorpeterdehaan.com.

Why, after 30 Years, I Still Look Forward to Going to Work


LVM Systems


By Mark Dwyer

With the holidays upon us, and the New Year fast approaching, now seems the perfect time to reflect on why we do what we do. I have been in the healthcare call center industry for over thirty years, nearly half my life. I did not start out expecting to work with call centers, or even in healthcare, for that matter. Back in 1986, I had never even heard of a healthcare call center—probably because, back then, they hardly existed.

The how of my entering the healthcare call center world, although interesting, is not nearly as important as why I have remained it in for most of my adult life. Anyone who works in a healthcare call center or for a healthcare call center software vendor will likely relate to what ultimately keeps me excited about my job, even years later. Although the money I have earned during my career has certainly played a motivating role, when asked why, my answer always takes a broader perspective.

Reflecting on the past thirty plus years, I remain motivated knowing my efforts have positively affected millions of peoples’ lives worldwide. This is also true of many of you. Let me explain by sharing my personal experience.

In 1986, I joined National Health Enhancement Systems (NHES), a fledgling start-up associated with the Arizona Heart Institute. During my thirteen years at NHES (later to be acquired by HBOC and then McKesson), I helped grow the company from six employees when I joined, to over 300 (with their own call center) before they sold. I then joined three former colleagues in supporting healthcare call centers through business strategy and call center process efficiency consulting services.Remember just how significant what you do each day is to the lives of the people you touch. Click To Tweet

I returned to the software vendor side in 2003 when I joined LVM Systems. At that time, LVM was still a small, sixteen-employee organization. Over the past fifteen years, I have had the pleasure of assisting in LVM’s growth to over seventy employees and to a position of prominence among healthcare call center software vendors.

This brings us to today and the reason I remain excited about my job. It is the influence afforded me to positively affect the lives of millions of people around the world. Let me explain. I have had the pleasure of helping grow two healthcare call center software companies into positions of leadership in the industry.

During that time, the numerous families of the employees at these companies have had the resources to put food on their tables, a roof over their heads, and clothes on their backs, not to mention money for little league and club sports, braces, music lessons, private schools, college tuition, and many Happy Christmases with presents under the tree.

It does not stop with just these 370 plus employees and their families. That is just the beginning. Each healthcare call center nurse, resource representative, and manager working in a healthcare call center using the products developed by NHES, McKesson, and LVM have jobs due in part to the efforts of these companies. These individuals again benefit from the wages they earn allowing them to provide for their family’s needs.

If we expand this even further, the real impact of the work I do, the work we all do, is significantly more far-reaching. Our efforts affect the lives of millions of callers helped by the healthcare call center software we use. Knowing that I have played even the smallest part in helping call center representatives in marketing call centers that facilitate enrolling callers in appropriate programs or referring them to needed physicians or services feels good.

And when I think about how nurses, in triage call centers across the country, daily avert deadly heart attacks or assist new moms in caring for their inconsolably crying infants, I know what I do is important. This is what keeps me coming to work each day, knowing that my efforts to grow and maintain viable software providers and products enables you to successfully help people.

It is this greater world-view that keeps me gladly doing my job. So, if you ever wake up and question why you go to work each day, look at the big picture and remember just how significant what you do each day is to the lives of the people you touch. Even if it is just one.

Merry Christmas and Happy New Year!

LVM SystemsMark Dwyer is the chief operations officer of LVM Systems.

LVM Systems Turns 30

LVM SystemsIn 2018, LVM Systems, Inc. will complete its thirtieth year of serving the healthcare call center industry. To commemorate the occasion, LVM will release a new version of its flagship call center software, N-Centaurus.

In addition, LVM will celebrate with its clients and staff throughout the year. Special events, parties, gift drawings, and other activities will culminate in its 2018 Users’ Conference next fall.

LVM Systems develops and markets software and internet products exclusively in the healthcare call center industry. Their primary niche is solutions that support nurse triage, disease management, and referral and marketing services. For more information, email info@lvmsystems.com.

Call Center Sales Pro Specializes in the Healthcare Niche


Call Center Sales Pro, providing proven healthcare call center solutions


Call center experts help achieve results-driven outcomes for medical call centers

It’s no secret that the healthcare industry is being pushed. They must accomplish more, do it better, and do it for less. This means more work, increased pressure, and lower reimbursement rates. And the call center sits at the center of this. They are in the ideal position to cost-effectively address these pain points. While doing so they can improve the level of care and enhance patient access.

Often the telephone serves as a patient’s entry-point into a health system, preparing them to receive a lifetime of healthcare services. And Call Center Sales Pro is ready to help healthcare providers navigate this ever-evolving reality for their call center.

Visionary Leadership: Call Center Sales Pro was launched in 2014 by call center industry veteran, Janet Livingston. Her initial mission was to help outsource call centers and answering services take the pain out of growing their business. Since then Call Center Sales Pro has developed into a full-service contact center consultancy. They pride themselves in addressing big picture issues for their clients. This includes operations, accounting, technology, customer service, and administration, in addition to sales and marketing.

They also expanded into the healthcare niche. The collective expertise of their team is an ideal match for the needs and opportunities afforded by the healthcare industry. “We didn’t start out focusing on healthcare,” Livingston said, “but that’s certainly where were headed. Our team of call center professionals fits great with the healthcare industry. We know how to maximize the effectiveness and efficiency of the call center to achieve profitable outcomes—and healthy results.” Helping patients better manage their healthcare, increasing per-patient revenue, and maximizing their lifetime value. Click To Tweet

HIPAA Compliance Training: Toward this end, Call Center Sales Pro has developed a HIPAA compliance training program. It’s designed to accomplish three things. The first is to educate healthcare call center employees about HIPAA (the Health Insurance Portability and Accountability Act of 1996). Next, the course covers why this is important. Last, they stress how to follow its guidelines. This includes learning about PHI (protected health information), how to recognize it, and the essential steps to take to protect it. Critical to this is understanding how PHI is transmitted between covered entities (CE) and business associates (BA).

Livingston notes that HIPAA training is required for anyone with access to PHI. Additionally, all healthcare organizations must provide HIPAA instruction for all staff, with periodic refresher training. Call Center Sales Pro’s HIPAA compliance training program addresses these needs. It’s an online video course with a live instructor and takes about 45 to 60 minutes.

Healthcare Call Center Consulting: While their HIPAA compliance training program is a critical tool for every healthcare call center, the cornerstone of Call Center Sales Pro’s work revolves around healthcare call center consulting. They offer a full-service consultancy that specializes in addressing the needs of healthcare contact centers in today’s ever-changing environment.

Their team of consultants can assist healthcare organizations with their call center operation, customer service, and agent training. They can also address staffing, disaster recovery planning, and call center technology.

By customizing their consulting program, they can meet the specific needs of each client, which can include:

  • Add expertise to supplement the call center’s management team.
  • Optimize systems, protocols, and processes for optimal results.
  • Pursue new initiatives.
  • Solve problems that restrict the ability to capitalize on evolving opportunities.
  • Refocus call center direction and priorities.

System Optimization: A third component Call Center Sales Pro addresses for healthcare call centers focuses on call center system optimization. This specifically addresses the 1Call platform from Amtelco. Call Center Sales Pro is an expert resource in mastering this powerful technology and harnessing it to achieve maximum results.

The key outcomes that healthcare call centers can accomplish with Call Center Sales Pro as their partner include helping patients better manage their healthcare, increasing per-patient revenue, and maximizing their lifetime value. Critical to this is helping shift call centers from being a cost center to a revenue center.

In addition, Call Center Sales Pro can handle strategic planning and logistics, offer technical support and system engineering, and provide agent training and coaching. They can also address system setup, configuration, and optimization, as well as enhance medical answering service functions.

Conclusion: Call Center Sales Pro is a one-stop solutions provider for healthcare call centers.

Call Center Sales Pro, a full-service healthcare call center consultancyJanet Livingston is the president of Call Center Sales Pro, a premier sales and marketing service provider for the call center industry, that offers healthcare call center consulting, system optimization, and HIPAA compliance training. Contact Janet at contactus@callcenter-salespro.com or call 800-901-7706.

Call 4 Health Announces 4th Annual User Conference

Call 4 HealthCall 4 Health, recently celebrating its twentieth anniversary, announced details for their fourth annual user conference, January 9–10, 2018 at the Delray Beach Marriott.

The two-day event will focus on customer service satisfaction, in which participants will acquire the essential tools, resources, and solutions necessary to manage and elevate their business’s healthcare footprint. Conference features include informative industry lectures, unique networking opportunities, and interactive discussion pods that will help bring businesses to the next level.

“The annual user conference has served as such an important learning tool for our industry clients and partners,” said Joseph Pores, CEO of Call 4 Health.

This year’s two keynote speakers include Kyle Davis Richardson, former Baltimore Ravens punter and NFL Super Bowl XXXV champion, and the co-founder of Caring One, a leading, low-cost provider of healthcare information services for hospitals and healthcare providers. Richardson will share insights into NFL safety and patient care initiatives.

Keynote speaker Shaun O’Neill is a special agent with the Federal Bureau of Investigation’s (FBI) Healthcare Taskforce. O’Neill will present on the current state of healthcare fraud and share best practices to keep businesses safe.

Call 4 Health Earns 2017 Award of Excellence

Call 4 HealthCall 4 Health, headquartered in Delray Beach, Florida, has been honored with the exclusive 2017 Award of Excellence. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s leading trade association for providers of call center services, including telephone answering and message delivery. Call 4 Health was presented with the award at the CAM-X 53rd Annual Convention and Trade Show held at the Marriott Pinnacle in Vancouver, BC.

“We are truly honored to receive this prestigious award,” said Joseph Pores, CEO of Call 4 Health. “This achievement underlines our commitment to delivering quality customer service and compassionate care to patients.”

Independent judges are contracted by CAM-X to evaluate message services over a six-month period. The scoring criteria include response time, agent courteousness, call accuracy, account knowledge, and overall impression of the call.

“Huge congratulations to Call 4 Health for winning this prestigious award. The responsibility and effort required to participate, and succeed, in the Award of Excellence program is a direct reflection of the commitment to quality and service excellence demonstrated by Call 4 Health,” said CAM-X President Dana Lloyd. CAM-X extends its congratulations to the staff of Call 4 Health on their proven quality service to their customers.