1Call Announces Conference and Training Seminar

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that the Sixth Annual 1Call Leadership Conference and Training Seminar will be held September 18-20, 2012, at The Madison Concourse Hotel and Governor’s Club, located in downtown Madison, Wisconsin. The Leadership Conference and Training Seminar covers topics for both management and operational staff.

Several joint sessions are planned for the entire group, along with separate sessions geared towards specific topics of interest for management, and topics for operational staff. Incorporating both types of sessions benefits all attendees, making it ideal for administrators, managers, supervisors, and lead operators. Attendees always find the networking opportunities to be extremely beneficial as well.

Topics for this year’s conference and seminar include:

  • Appointment Scheduling and Appointment Reminders
  • Secure Two-Way Smartphone Messaging
  • Top 10 Products and Features for 2012 and Beyond
  • On-Call Scheduling: Enterprise-Wide, Hosted, and Cloud-Based
  • Web Scripting for Web Paging and Notification
  • Code Call Scripting
  • Hospital-Wide Notifications and Disaster Preparedness
  • Infinity IS Contact-Based Architecture
  •   Roundtable Discussions

In other Amtelco news, they will be an exhibitor at Cisco Live 2012, which will be held June 10-14 in San Diego. Amtelco is a Cisco Registered Developer Technology Partner, providing call center software solutions to a variety of markets, with a focus on healthcare. Amtelco will be offering a number of software solutions for Cisco Live attendees, including the SIP-based soft agent intelligent console. Amtelco uses Cisco’s SIP and CTIOS tools to integrate with Cisco’s Unified Communications Manager (UCM) and Unified Contact Center Enterprise (UCCE) solutions, providing Cisco-based enterprises with access to Amtelco’s suite of call center solutions.

For more information contact 1Call at 800-225-6035 or seminars@1call.com.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

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About Peter DeHaan

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of AnswerStat as well as Connections Magazine, TAS Trader, Medical Call Center News, and Article Weekly.