1Call, a division of Amtelco and a leader in developing software solutions and applications designed for the healthcare communications and call center marketplace, announced their call center software and 1Call Web Agent web browser-based telephone agent interface are certified for use with Cisco’s Unified Communications Manager (CUCM) Version 14.
1Call’s all-inclusive healthcare call center software suite features multi-channel integration with enhanced call processing to help prioritize critical calls and can use built-in speech recognition, text to speech, and voice services to improve call routing and management.
1Call Web Agent is a web browser-based telephone agent interface that offers simplified installation and maintenance, which is especially helpful for remote operators. 1Call Web Agent is compatible with most modern web browsers and enables agents to process multi-channel calls via desktop computers, laptops, tablets, and smartphones.
“1Call Web Agent connects to Cisco Unified Communications Manager (CUCM) via session initiation protocol (SIP) trunks via the Amtelco/1Call soft switch,” said Tom Curtin, CEO of 1Call. “1Call Web Agent provides intelligent attendant console services, integrated call and screen recording, personnel directories populated from an organization’s HR data sources, patient directories populated from Health Level 7 (HL7), admit discharge transfer (ADT) updates, operator scripting, on-call scheduling, and advanced automated messaging and dispatching with our MergeComm integration engine.”
Amtelco/1Call is a Preferred Solution Partner with Cisco. The partnership enables 1Call to deliver solutions that interoperate with Cisco’s technology. As a Preferred Solution Partner, 1Call can submit products to Cisco for compliance testing and a team of Cisco engineers develop a comprehensive test plan for each application to verify its compatibility with Cisco. This enables mutual customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure.
The 1Call Division of Amtelco is a leader in developing software solutions and applications created for the specific needs of the healthcare call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, improve efficiency, and help bring wellness to their patients.
Recent additions include the MergeComm automated notification integration engine, which incorporates an HL7 integration, along with miSecureMessages secure smartphone paging and two-way messaging.