1Call Conference Sets Record

1Call, a division of AmtelcoThe 1Call 2016 Leadership Conference and Training Seminar set a new record for number of attendees for the second year in a row. This year’s event, held September 27-29, 2016, in downtown Madison, Wisconsin, had attendees from around the United States, including current customers, as well as those interested in learning more about 1Call solutions.

A number of attendees presented their success stories on topics including “How MergeComm Improves Notification Practices and Increases Efficiencies,” “How to Roll Out miSecureMessages,” “Increasing Agent Productivity with Soft Agent,” and “Best Practices of Applications and Reports.”

Additional leadership topics included, “You’re Never Far From Good Health,” “Improving Workflows with MergeComm,” and “Disaster Planning for Your Call Center.” Attendees learned about the newest Infinity features, the new Genesis software switching solution, MergeComm, and miSecureMessages. Training sessions covered directories, on-call scheduling, and scripting.

One of the highlights this year was a trip to the SSM Health Dean Medical Group to see their call center in action. Attend next year’s conference, September 12-14, 2017, in Madison, Wisconsin.

For more information and to sign up, contact 1Call at 800-225-6035 or seminars@1call.com.

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About Peter DeHaan

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of AnswerStat as well as Connections Magazine, TAS Trader, Medical Call Center News, and Article Weekly.