1Call’s Eighth Annual Leadership Conference and Training Seminar was held September 23-25, 2014, in downtown Madison, Wisconsin, drawing attendees from around the United States. A wide variety of topics were presented to help attendees enhance procedures and improve communications at their facilities. Keynote speaker Nancy Beale started off the event by covering “Interoperability and Integration in Healthcare.”
In addition to the sessions led by Amtelco personnel, many sessions were led by customers, covering topics such as “Patient Safety,” “Unique Scripting Opportunities,” “Improving the Patient Transfer Process Using the Conference Bridge,” and “Pro Show ROI.” Attendees also learned about the new MergeComm automated event notification software, miSecureMessages encrypted communications, directories, and on-call scheduling.
In other news, 1Call announced that the Amtelco Soft agent attendant console solution is available on the Cisco Marketplace. Amtelco is a Cisco Solution Partner member. The soft agent attendant console solution is certified with both the Cisco Unified Contact Center Enterprise (UCCE) 8.5 and the Cisco Unified Contact Center Express (UCCX) 9.0 platforms. The soft agent and Cisco products function together to provide intelligent console solutions for healthcare organizations, telephone carriers voicemail systems, and commercial call centers.
Amtelco’s soft agent improves enterprise-wide communcations, allowing organzations to turn virtually any computer into a soft agent station. Soft agent stations offer numerous opportunitites to improve communcations throughout facilities by providing fast access to information for efficient handling of a wide variety of healthcare call center applications.
Kevin Beale, Amtelco’s vice president of research and development, software, stated, “he soft agent software-only stations provide a single point of focus that makes it possible for agents to locate the exact information they need, easily and efficiently.”