1Call Enhancements RED Alert System and Introduces Infinity IS Appointment Scheduling

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced a number of significant new enhancements for the RED Alert Emergency and Event Notification system.  RED Alert gives organizations a fast method for notifying the appropriate people in emergencies, along with sending meeting and event reminders.  The latest RED Alert features include:

  • A new streamlined screen appearance
  • An enhanced map-based interface for triggering alerts by geographic location, using mapping applications such as MapPoint, Google Maps, or ESRI
  • The ability to trigger an RSS feed when an alert is activated
  • RSS integration with 1Call’s MiteyMite desktop soft phone dashboard application, providing another convenient notification option sent directly to the recipient’s desktop
  • Enhanced security with optional new log-in “challenge questions”
  • Expanded functionality for custom database fields on the alert and recipient set-up screens

RED Alert saves time, reduces errors, and speeds an organization’s overall response time.  A few of the many uses for RED Alert include staff shortages, code calls, campus lockdowns, contingency planning, scheduled — and unscheduled — events, evacuations, weather emergencies, countywide drills, and much more.

Additionally, 1Call introduced Infinity IS (Intelligent Series) appointment scheduling, a comprehensive and efficient way for handling complex appointment schedules for physicians, resources, clinics, locations, and equipment.  The Infinity IS appointment-scheduling module:

  • Allows customized appointment scheduling for each physician or clinic
  • Includes flexible scheduling options, with varied appointment durations depending on appointment/procedure type
  • Provides easy-to-follow operator scripts to simplify the scheduling process
  • Furnishes accurate scheduling information, as schedules are saved and updated as soon as appointments are scheduled
  • Synchronizes with Microsoft Outlook calendars for physicians and staff
  • Offers a Web interface for easy access from anywhere
  • Allows appointment confirmations to be sent to physicians, patients, and staff
  • Features a tight integration with the IS on-call scheduling module

Amtelco’s Director of R&D Software, Kevin Beale, said, “Infinity IS appointment-scheduling gives healthcare call centers another powerful tool.  This addition complements the IS on-call scheduling and enterprise-wide and mobile applications, giving healthcare organizations a complete scheduling package.  We look forward to working with existing and new customers on the powerful scheduling opportunities now available to them.”

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]

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About Peter DeHaan

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (http://peterdehaanpublishing.com) the publisher and editor of AnswerStat as well as Connections Magazine, TAS Trader, Medical Call Center News, and Article Weekly.