1Call, a division of Amtelco, announced that Amtelco received a U.S. patent for “Intelligent Speech-Enabled Scripting.” The patentable element is Amtelco’s system and method for intelligent speech-enabled scripting.
This improved system eases the complexity and burdens that hospital call centers face with configuring multiple, separate devices to work effectively together to facilitate the handling of incoming calls, manage the variation in call loads, and provide adequate security measures to safeguard sensitive information conveyed during a call.
“Our call center scripting software helps to streamline enterprise-wide hospital communications and is fully customizable to efficiently guide operators through calls that help patients and medical staff with appointments, referrals, prescription renewals, scheduling, and emergencies, while helping to reduce operator errors. Speech-enabled intelligent scripting provides our customers with an efficient system to manage a productive healthcare call center,” said 1Call president Tom Curtin.
The 1Call division of Amtelco is a leader in developing software solutions and applications designed for the specific needs of the healthcare call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, and make them efficient, helping them bring wellness to their members and their bottom line.