Ambs Call Center has been honored with the 2011 Award of Excellence for the second consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), an industry trade association for providers of call center services. Independent judges are contracted by CAM-X to evaluate call centers throughout North America over a six-month period. The criteria for scoring include courtesy, response time, accuracy, and overall service to their clients.
“Participation in the CAM-X Award of Excellence program helps make for a great first impression for all callers, even when contact is made after regular business hours. The CAM-X Awards of Excellence program raises the bar for the best customer service experience possible. We congratulate Ambs Call Center for their achievements,” said CAM-X president Tom Sheridan.
Ambs Call Center provides full service inbound, outbound, and e-bound contact center and fulfillment solutions, processing over 10 million contacts annually. Ambs Call Center was presented with the award at the CAM-X 47th Annual Convention and Trade Show held at the Hyatt Regency, Montreal, QC.
[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]