Amcom Software, Inc. released its enhanced Smart Console call center software. Highlights in the latest version include:
- Enhanced user interface improves both look and feel and ease of use.
- Enhanced operator efficiency and communication tools allow faster phone number editing, on-call scheduling from the console, faster global search, and team chat capabilities.
- Expanded platform capability and support allow integration with new telephony devices and the ability to run on Microsoft Vista. Also in the event of a network outage, communications can be maintained using a local copy of Smart Console.
- Timesaving administration and improved configuration: Software updates to be tested on a single PC and then automatically distributed to all PCs, ensuring everyone has the latest software.
“Organizations that rely on our call center software every day as well as those considering this type of solution will see tremendous benefit in the ease of use and solid functionality this latest version provides,” said Chris Heim, CEO, Amcom Software. “Our development team was able to incorporate customer feedback into their process and truly appreciate the time our customers took to provide their candid input.”
For more information, call 800-852-8935.
[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]