Amcom Software Adds RFID to Call Center Capabilities

Amcom Software has added radio frequency identification (RFID) capabilities to its call center suite.  With this update, Amcom offers precise, automated, staff location and management using RFID.  The RFID technology works with the Amcom system to automatically update where hospital staff is located, so they can be contacted more quickly.  This precision helps hospital call centers operate more efficiently and effectively by speeding response, eliminating manual update processes, and improving patient care.

According to Amcom Software product management director, Ed Hixon, “The addition of RFID technology to our suite is another example of how we listen to our customers’ needs and develop new ways to serve them.  We’ve seen a lot of interest in having up-to-the-minute information about the availability of hospital staff and are excited about the new, integrated solution.”

Amcom’s call center suite incorporates Time Domain Corporation’s PLUS line of precision ultra wideband (UWB) real-time location system (RTLS) tags, readers, antennas, and software.  When personnel enter, leave, or change locations within the facility, their contact records within the Amcom call center system are instantly updated.  When a call center activity is initiated, precise information regarding their whereabouts makes it easy to use the individual’s preferred messaging technology to reach them, wherever they are.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]