Amcom Software introduced Amcom WebXchange 7.0, the latest version of its platform for directory, paging, and on-call scheduling. The new version of WebXchange features a completely redesigned user interface that takes all the functionality of earlier versions of WebXchange to new levels, making it easier for individuals across entire organizations to perform directory searches, send email and pager messages, and manage staff schedules.
Organizations with large staff scheduling challenges, such as those in the healthcare and hospitality industries, are quickly finding that a browser-based, self-service scheduling platform is the preferred alternative to sending “scratchpad scheduling” updates to already overloaded call centers. “When customers try the online, calendar-format scheduling tools in WebXchange, we don’t think they’ll want to return to their old ways of handling things,” said Amcom Product Manager Gerard Shallo. “It’s so much easier to manage schedules; they’ll have a hard time believing they ever got along without it.”