Amtelco Genesis and Soft Agent Successfully Complete Compliance Testing

1Call, a division of AmtelcoThe 1Call Division of Amtelco announced that the Genesis Intelligent Series solution and Intelligent Soft Agent have both successfully completed Avaya DevConnect Compliance Testing.

The Genesis Intelligent Series solution was tested with Avaya Aura® Session Manager release 7.0 and Avaya Aura® Communication Manager release 7.0. The Intelligent Soft Agent release 5.0 call center solution was tested with Avaya Aura® Communication Manager release 7.0 and Avaya Aura® Application Enablement Services release 7.0.

The Genesis software switching solution provides the Intelligent Series applications with advanced software-based telephony. Genesis provides an all-inclusive call center solution based on the Intelligent Series suite of applications.

Soft agent provides streamlined intelligent attendant console and call center performance, instantly impacting an organization’s bottom line. The Soft Agent combines agent state control and call handling capabilities with Amtelco’s Intelligent Series suite of applications.

Amtelco’s vice president of research and development, Kevin Beale said, “Amtelco is committed to our strong relationship with Avaya and continues to work closely with them to provide state-of-the-art solutions to our healthcare customers.”

Amtelco has been a member of the Avaya DevConnect partner program for more than ten years.

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