Amtelco’s 1Call division announced that Amtelco’s Intelligent Soft Agent Console has passed Cisco Interoperability Verification Testing (IVT) with Cisco’s Unified Contact Center Enterprise (UCCE) and Cisco’s Unified Communications Manager (UCM). Amtelco is a Cisco Registered Developer Technology Partner.
The Amtelco Intelligent Soft Agent provides powerful call handling solutions to enhance the existing capabilities of the Cisco products. Soft Agent features include the built-in search and action capabilities of the soft agent sandbox, application screen pops, and integrated call voice logging.
Amtelco president Tom Curtin, stated, “Amtelco is extremely excited to have this certification to bring to our partner-customers that are looking forward to getting the best of Cisco and Amtelco’s Intelligent Soft Agent Console in one tight integration.”
Amtelco R&D director Kevin Beale added, “This certification is the culmination of a great team effort by Amtelco’s software development group. It demonstrates Amtelco’s continued commitment to advancing our Soft Agent platform. We look forward to working with our current and future customers running Cisco switching to provide additional functionality.”
In other news, Amtelco’s miSecureMessages app is now available for download to Android mobile devices on the Android Market. The miSecureMessages application sends encrypted messages to smartphones and allows for secure two-way communications, making it vital for maintaining Protected Health Information (PHI). This helps healthcare organizations ensure that they meet HIPAA and HITECH regulations, while saving critical time for physicians and patients. In addition to the Android app, miSecureMessages apps are also available for BlackBerry, iPad, iPhone, and iPod Touch.
[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]