The 1Call Division of Amtelco announced that its Intelligent Soft Agent received two Avaya DevConnect Compliant Certifications for successful testing at Avaya’s certification lab. Amtelco’s Soft Agent application is now certified for interoperability with Avaya Aura® Contact Center 6.2 and Communication Server 1000 7.5. Amtelco’s Soft Agent application is now certified for interoperability with Avaya Aura Application Enablement Services 6.2 and Aura Communication Manager 6.2.
The Soft Agent provides streamlined intelligent attendant console and call center performance, enhancing an organization’s bottom line. The Soft Agent combines agent state control and call handling capabilities with Amtelco’s Intelligent Series suite of applications.
Amtelco’s Vice President of Research and Development, Kevin Beale said, “This certification confirms Amtelco’s commitment to a strong relationship with Avaya and providing state of the art solutions to our healthcare customers.”
Amtelco has been a member of the Avaya DevConnect partner program for ten years. Other Amtelco 1Call products have received DevConnect certification, including the 1Call Infinity system, RED Alert automated notification system, and the eCreator PDS Agent scripting tool.
In other news Thomas Lindsay has been named the 1Call Sales Manager for Michigan, helping healthcare organizations determine the communication solutions best suited to meet each organization’s unique needs.
Tom has been with Amtelco for 34 years, spending the past 10 as the Midwestern regional sales representative in the call center and general business marketplaces. Prior to this, Tom served as the director of customer service and support for 15 years.
“We are very happy to have Tom join the 1Call group. His knowledge of telecommunications and his years of experience with Amtelco products will be a tremendous benefit to all of the healthcare organizations in Michigan,” said Amtelco president Tom Curtin. Tom Lindsay will also continue to work with call center and general business customers.
[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]