Amtelco’s Soft Agent Helps Customers Transform the Agent Experience

Soft Agent now rated “Avaya compliant,” compatible with Avaya OneCloud CCaaS solutions

Amtelco, a leading supplier for more than 40 years of communication technologies and software communications applications, announced that its Soft Agent application version 5.4 is compliant with key Avaya OneCloud™ CCaaS (Contact Center as a Service) solutions, helping customers optimize the agent experience by turning any personal computer into a professional telephone agent station. 

The backbone of the Soft Agent application is the Amtelco sandbox, a single-point-of-entry solution that provides agents with the most current information possible to process calls. Click To Tweet

Amtelco solutions helps customers simplify and optimize their contact center operations. Applications like Soft Agent can be integrated with both hard-wired legacy systems and Session Initiation Protocol (SIP) based Voice Over IP (VoIP) networks. The backbone of the Soft Agent application is the Amtelco sandbox, a single-point-of-entry solution that provides agents with the most current information possible to process calls. The application is now compliance-tested by Avaya for compatibility with the Avaya Aura® platform 8.1.

“We are excited that this latest release of our Soft Agent application has successfully completed Avaya DevConnect compliance testing,” said Tom Curtin, president, Amtelco. “Our mutual customers can confidently deploy Soft Agent with their Avaya OneCloud CCaaS solutions, helping them uncover new possibilities for getting more out of their communications infrastructure.”  

“Technology partners like Amtelco are helping customers make the most of the Avaya technology they deploy, while improving the customer service experience by optimizing contact center efficiency,” said Eric Rossman, vice president, Partners, Developers and Alliances, Avaya.

1Call, a division of Amtelco

The 1Call Division of Amtelco is a leader in developing software solutions and applications designed for the specific needs of the healthcare call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, and increase efficiency, helping them bring wellness to their members and their bottom line.