C3/CustomerContactChannels, a global provider of customer contact solutions, opened a new contact center in Las Vegas and plans to hire 800 employees by year’s end; the center will serve health insurance clients. This is C3’s first contact center in Las Vegas.
C3 chose Las Vegas for its newest contact center location because of the highly skilled and eager contact center workforce. “The talent pool is exceptional in Las Vegas,” said senior vice president of human resources Bob Tenzer. “C3 has an incredible work culture to share with the Las Vegas community and we are excited to be able to train the next wave of enthusiastic career-driven people. In fact, in the eight weeks since our first team started, we’ve already had three promotions.”
C3 hired about 300 people to begin operations for the new center, but will need to hire about 500 more before January 1. C3 is seeking customer care agents to serve health insurance clients and will train new employees to help provide high-touch customer service for the Medicare products they service. C3 prides itself on providing agents in-depth training before an assignment and offers them the ability to grow within the company.
[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]