On Thursday June 13th, Call 4 Health received the 2019 Award of Excellence (for 5 consecutive years in a row!) and the Call Center Award of Distinction from ATSI—The Association of Teleservices International, Inc.
The Award of Excellence involves an independent firm that “mystery shops” messaging services and grades the service they observe.
The Call Center Award of Distinction is a sister program to the Award of Excellence that focuses on longer, more involved call handling designed to measure the skills of professional call center agents throughout North America.
These awards go only to companies that achieve the highest scores on a broad set of criteria like ring time, accuracy of answer phrase, operator guidance of call, manners, etc.
Congratulations to our team for all of your hard work! We couldn’t have done it without you!