Telecom veteran brings 15 years’ experience in healthcare vertical to Call Center Sales Pro
Call Center Sales Pro, a leading healthcare call center consultancy, announced that Pete Gilhooly joined their team as director of hospital call centers. In this new position he will work to finetune and rollout the organization’s operational model for hospital call centers. His first day in this new assignment was December 18, 2017.
Gilhooly will work with hospital call centers in the healthcare vertical and build upon the great strides already made by the Call Center Sales Pro team in this dynamic and growing sector.
Janet Livingston, founder of Call Center Sales Pro, brought Gilhooly on board to further advance the company’s already successful efforts in this market. “Pete is a natural fit with the Call Center Sales Pro team,” Livingston said. “He brings three decades of telecom leadership experience to us, the last fifteen of which focus specifically on healthcare.” By adding Pete’s leadership, knowledge, and expertise, “Call Center Sales Pro is poised to take a giant leap forward.”
“I’m happy to be part of the Call Center Sales Pro team,” Gilhooly said. “I look forward to much success as we grow the organization and bring the healthcare vertical to the next level. I’m really looking forward to this and all the exciting opportunities it entails.” In his new role, Pete will integrate the current initiatives of the Call Center Sales Pro team and use it to develop a comprehensive model that can be rolled out to hospital call centers across the United States.
In addition to spending thirty years in the telecom industry, with the last fifteen focused on healthcare, Gilhooly spent six years at Glens Falls Hospital, most recently as senior director of IT infrastructure. Gilhooly also worked at Chaplin Valley Physicians Hospital as director of information technology and at Albany Medical Center as vice president of technology management.