Healthcare Reform Paper: The Case for Publicly Funded Medical Call Centers

Doctors Barton Schmitt and Andrew Hertz have recently completed a position paper regarding the role of medical call centers in health care reform.  “The impetus for the paper,” explained Schmitt, “was largely because I have not heard anyone in government mention telephone care as part of their solution.”  Medical call centers are used in many other countries and have been found to be cost-effective, yet in the U.S., only New Mexico has implemented a publicly funded call center for all of their state’s uninsured.

The position paper, titled The Case for Publicly Funded Medical Call Centers, offers as a premise that, “every citizen should have the right to reach a telephone care nurse at any hour day or night for assistance with illnesses, injuries or other acute medical problems.”  Its content describes the primary functions of today’s medical call centers, an overview of their outcomes, evidence of their ability to reduce healthcare costs and recommendations for making these centers a critical part of universal access to health care.

For a copy of the three-page document with references contact sue@stcc-triage.com.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]