Sound Telecom released an informative piece explaining how healthcare companies can fully utilize a medical call center to fulfill their telecom needs. As a nationwide provider of call center services with US-based agents, Sound Telecom composed the article “How a HIPAA Compliant Call Center Delivers Healthcare Solutions.” The piece delves into the features a good medical call center has available to healthcare clients, many of which are not normally fully utilized to their greatest advantage.
The article opens by stressing the importance of medical professionals understanding their own objectives, challenges, and clients in order to create a successful program. It also gives examples of several of the many types of healthcare workers that benefit from unified telecom outsourcing. Finally, the last bit of housekeeping before getting into the meat of the article explains the importance of HIPAA and HITECH compliance in every aspect of the medical call center and all of its operational angles. Over a dozen different features are outlined within the article as each one touches on highlights and specific medical applications.
[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]