LVM Systems Opens Users’ Conference to Industry

LVM Systems invites all healthcare call centers to their 2009 conference, Essential Pieces – Supporting Your Success.  It is Wednesday and Thursday, October 21-22 at the Scottsdale Plaza Resort in Arizona and offers an industry-centered agenda, with three concurrent tracks:

  • Clinical (with Continuing Education contact hours offered)
  • Marketing and strategy
  • Consulting

Headliners include Doctors Barton Schmitt and David Thompson, authors of the telephone triage protocols and self-care guides.  They will present “Ten Pediatric Infections Not to Miss” and “Dangerous Pregnancy Symptoms,” as well as be available for clinical networking sessions and an informal Q & A.

The marketing and strategy keynote is Travis Froehlich, VP of planning for the Seton Family of Hospitals in Austin, Texas.  Froehlich has expanded Seton’s triage call center to an enterprise-wide hub for patient navigation, including disease management, transfers, and referral services.  “Moving the Call Center to an Enterprise Role” is an essential session for vice presidents and managers with a grander vision for access management and optimizing patient connections.
More than 20 additional presentations will be made by call center managers and industry leaders.

LVM SystemsDownload the conference PDF at www.lvmsystems.com/news.php or call 480-633-8200.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]