McKesson Earns Fifth Consecutive BenchmarkPortal Certification

McKesson Specialty Health’s Reimbursement, Access & Safety Services Solution Center in Scottsdale, Arizona was certified as a Center of Excellence for the fifth consecutive year by BenchmarkPortal. Out of thousands of call centers and all industry segments in North America, the McKesson Specialty Health Solution Center was recognized as a top 100 call center and as a top ten center in the large-size category for 2013.

The McKesson Specialty Health Reimbursement, Access & Safety Services Solution Center provides a wide variety of educational, reimbursement, REMS, clinical, data gathering and marketing services on behalf of pharmaceutical manufacturers. Its staff of 900 seats facilitates more than 11 million interactions annually, offering support for single and multi-drug programs for therapies in oncology, rheumatology, and other therapeutic areas.

“A contact center that seeks and achieves the Center of Excellence Certification from BenchmarkPortal demonstrates a noteworthy commitment to service excellence,” said Bruce Belfiore, CEO, BenchmarkPortal. Contact centers achieve the certification based on best-practice metrics drawn from the world’s largest database of objective and quantitative data from BenchmarkPortal.

“We are thrilled to receive the Center of Excellence award from BenchmarkPortal,” added Heather Morel of McKesson Specialty Health.

[Posted by Peter DeHaan for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]