Vendor Spotlight: Amcom Software
Communication Challenges – Amcom Software Solutions Amcom Software provides the communication backbone for the hospital.The hospital call center world, while never static, has seen significant … Read more
Communication Challenges – Amcom Software Solutions Amcom Software provides the communication backbone for the hospital.The hospital call center world, while never static, has seen significant … Read more
By Peter Lyle DeHaan, Ph.D. AnswerStat magazine is an advertiser-supported magazine. That means that the ads in this magazine make it possible for us to … Read more
By Leigh Burchell When President Barack Obama signed the American Recovery & Reinvestment Act on Feb. 17, he did much more than stimulate the lagging … Read more
The 1Call Division of Amtelco introduced the Synergy HL7 system, instantly communicating HL7 data to the personnel that need it. Synergy HL7 is a performance … Read more
LVM Systems, a long time provider of installed call center software, now offers a fully hosted solution, Virtual Call Center. Their E-Centaurus software is available … Read more
The 1Call Division of Amtelco announced that its Red Alert Emergency and Event Notification system now features industry-standard ESRI® and Google™ mapping capabilities, significantly enhancing … Read more
By Peter Lyle DeHaan, PhD When I ask folks if they work at an in-house or an outsource call center, I am surprised at how … Read more
Amcom Software announced the next generation of its Commtech Messenger wireless messaging system. This enhanced version improves users’ ability to connect virtually all crucial alert … Read more
First contact resolution has a big impact on every call center. In today’s economy it is more important than ever to present solutions that return … Read more
Amcom Software announced the acquisition of SDC Solutions, Inc. of Manchester, N.H. The combined companies further strengthen Amcom’s position in the market for call-center and … Read more