Jabra GN9120 Battery Recall
GN Netcom announced a voluntarily recall of Lithium-ion batteries, from ATL, that are used in GN9120 wireless headsets and sold from January 2005 through September … Read more
Are You Shrinking?
By Peter Lyle DeHaan, PhD In retail, the term “shrinkage” euphemistically refers to stock which “disappears” before it can be sold. It is product that … Read more
IVR Goes Proactive
By Donna Fluss This market is being driven by strong demand for self-service applications, strong speech recognition capabilities, a steady flow of innovation, the growth … Read more
Medical Answering Service Software Vendors
The foundation of every medical answering service is the ability to effectively and efficiently take messages from patients and callers and then process that information … Read more
Are You Aiming for the Right Target?
By Peter Lyle DeHaan, Ph.D. “My labor percentage is down to twenty-eight percent,” boasts the owner of a mid-sized medical answering service, seeking affirmation. “Twenty-eight … Read more
Medical Call Centers: Building Versus Outsourcing
By Ken Bleakley Medical professionals and others who identify a need for health information services in their communities may be in an ideal position to … Read more
The Feb/Mar 2009 Issue of AnswerStat Magazine
The February/March 2009 issue of AnswerStat magazine: About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital … Read more
AAACN Announces Election Results
Traci Haynes, MSN, RN, BA, CEN, has been elected national president-elect of the American Academy of Ambulatory Care Nursing (AAACN) for 2009-10. Along with Haynes, … Read more
Harvard Health Publications Launches New Consumer Website
Harvard Health Publications, a publishing division of Harvard Medical School, announces the launch of its redesigned and enhanced website to serve the needs of health-conscious … Read more
Vocantas US Operations Meets Demand for Patient Monitoring
Vocantas president and CEO Gary Hannah announced the appointment of Catherine Blum as director of customer relations. Blum joins head of US operations Roger Shindell … Read more