Amcom Software Adds RFID to Call Center Capabilities
Amcom Software has added radio frequency identification (RFID) capabilities to its call center suite. With this update, Amcom offers precise, automated, staff location and management … Read more
Amcom Software has added radio frequency identification (RFID) capabilities to its call center suite. With this update, Amcom offers precise, automated, staff location and management … Read more
The 1Call Division of Amtelco announce that the 1Call Infinity IS Soft Agent has received the Avaya DevConnect Compliant Award for successful compliance testing with … Read more
Telehealth nursing continues to be one of the fastest-growing areas of health care. To keep nurses informed of the latest advances, the American Academy of … Read more
The Annals of Pharmacotherapy, December 2008 issue, reported on an analysis of Wikipedia’s viability as a source of drug information, since it is an increasingly … Read more
By Peter Lyle DeHaan, PhD Google announced that it knows about flu outbreaks before the CDC (U.S. Centers for Disease Control and Prevention) — really. … Read more
Children’s Health Network hosted the Fifth Annual National Pediatric Telehealth Conference September 25th through 27th in Bloomington, MN. The medical education conference attracted over 120 … Read more
By Kevin Mitchell As communications evolves in service provider and enterprise networks, VoIP and IP interactive communications (IC) adoption are on the rise in contact … Read more
By Sara Sutton Fell There is an increasingly notable trend that promises to redefine the way businesses save money and employees enjoy higher levels of … Read more
By Peter Lyle DeHaan, Ph.D. Working in a call center is challenging and demanding work. Daily activity all too often consists of reacting to the … Read more
On November 19, 2008, the Portland Press Herald reported that Intellicare Inc was being shut down by its parent company Medco Health Systems. “Most of … Read more