Amcom Software Acquires CommtechWireless
Amcom Software has acquired CommtechWireless, provider of technology that connects critical data sources, such as nurse call alarms and patient monitors, to people via their … Read more
Vendor Spotlight: RelayHealth
RelayCare is a workflow software system that manages inbound and outreach communications via the telephone and the Web, giving patients a single access point to … Read more
Elements of Staffing the Inbound Call Center
Determining Proper Call Center Staffing Requirements is Key to Success By Ellis Smith Operation and management of inbound call centers is a specialized field serving … Read more
Call Centers Should Work with Marketing and Physician Relations
By Brenda Beukelman and Christine Rhodes Do you know the marketing team? These are the people who live in those interestingly decorated offices, most likely … Read more
An Exercise in Staffing Futility
By Peter Lyle DeHaan, Ph.D. My friend, Dan, was seeking summer work during college and did an Internet job search. The job site allowed him … Read more
The Well-Run Call Center
By Paul Spiegelman In order to maximize your efforts to cultivate relationships with your customers, your call center should have the following characteristics in place: … Read more
A Great Connection: Call Centers Cultivate Customers
By Paul Spiegelman Most consumer-focused healthcare organizations recognize that the call center is a vital link between potential patients and providers. Never has that linkage … Read more
RelayHealth Receives EHNAC Reaccreditation
RelayHealth, a provider of healthcare connectivity services, has been re-accredited by the Electronic Healthcare Network Accreditation Commission (EHNAC) for compliance with industry standards and best … Read more
Amcom Software Introduces New WebXchange Platform
Amcom Software introduced Amcom WebXchange 7.0, the latest version of its platform for directory, paging, and on-call scheduling. The new version of WebXchange features a … Read more
Clinical Solutions Creates Brand to Extend Market Differentiation
Clinical Solutions announced the brand name of its core software that all products are built upon. InteFleCSTM is the core brand name for all Clinical … Read more