The Medical Call Centers’ Role in Telemedicine
By Peter Lyle DeHaan, Ph.D. AnswerStat magazine was present at the recent American Telemedicine Association (ATA) 2008 Annual Meeting. The event was held April 6-8 … Read more
How to Overcome the Ten Biggest Mistakes in Decision Making
By LeAnn Thieman Steven, an anesthesiologist on call with the local hospital, recently admitted, “I’m really stressed out. I didn’t realize how much time I … Read more
Adding That Personal Touch
By Peter Lyle DeHaan, Ph.D. It seems that lessons can be found all around us – lessons of what to do and lessons of what … Read more
Breaking the Mold
By Kelly L. Weber In days gone by, the front lobby was the showcase of a hospital, but this is no longer the case. Most … Read more
The Jun/Jul 2008 Issue of AnswerStat Magazine
The June/July 2008 issue of AnswerStat magazine: About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital … Read more
Redundancy Solutions Maximize Call Centers Uptime
By David Weiss With the ongoing migration of voice communications toward server-based facilities and IP networks, today’s call centers are susceptible to all of the … Read more
Building a Retention Organization
By Kelli Massaro Retaining top performers is essential to call center success. The challenge is to create a positive work culture that sustains, nurtures, and … Read more
Making Ripples
By Peter Lyle DeHaan, Ph.D. When I set up my office several years ago, I invested a great deal of time to produce an optimal … Read more
Increase Employee Retention: Give Them a Dose of Nurses’ Medicine
By LeAnn Thieman With increased workloads, demanding staff ratios, and challenging work conditions, many employees are feeling burned out – not just those in the … Read more