The Next Generation of Office Phone Systems
By Harprit Singh We rarely think twice about picking up the phone and hearing a dial tone on the other end. Yet behind this simple … Read more
Fourth Annual National Telehealth Conference Overview
Children’s Health Network hosted the Fourth Annual National Telehealth Conference September 27th through 29th in suburban Minneapolis, MN. The Conference attracted over 130 medical professionals … Read more
Be the Best of the Best
By Nancy Friedman, Telephone Doctor Customer service is a hot topic. Pick up any ad for any industry, including healthcare, and there’s probably a line … Read more
It’s Your Move: What’s It Going to Be?
By Peter Lyle DeHaan, Ph.D. I recently entered into a casual conversation with friends; they were talking about chess. One gave me a sideways glance, … Read more
The Dec 2007/Jan 2008 Issue of AnswerStat Magazine
Articles in the the December 2007/January 2008 issue of AnswerStat magazine: About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, … Read more
Email Protocol for the Call Center
By Dr. Julie Miller Information is the blessing and the curse of the digital revolution. Between email, instant messaging, text messaging, cell phones, Blackberries, and … Read more
Customer Service in the Web 2.0 World
By Chuck Ganapathi Our world is changing. With over 100,000 new blogs being created each day, every individual’s voice can now be heard. And, with … Read more
Don’t Count Your Chickens Before They Hatch
By Peter Lyle DeHaan, Ph.D. In my office is an evocative black and white aerial photo of my grandfather’s chicken farm, circa 1960. Grandpa and … Read more
Quality Customer Service in Healthcare is Critical: Secrets to Building a Customer-Driven Service Platform
By Joe Caliro Many companies in the retail industry include a variation of the statement “provide world class service” in their mission statements. These same … Read more
The Oct/Nov 2007 Issue of AnswerStat Magazine
Articles in the October/November 2007 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more