Disaster Recovery for the Call Center
By Jim Becker Not every disaster is as horrific as Hurricane Katrina, but call centers can also be affected by lightning, fire, water damage, telephone … Read more
By Jim Becker Not every disaster is as horrific as Hurricane Katrina, but call centers can also be affected by lightning, fire, water damage, telephone … Read more
By Judy McOstrich Free & Clear is a nationally recognized leader in the field of tobacco cessation. Its program is consistently recognized by the American … Read more
By Peter Dehnel, MD Imagine having a drive-up window at your clinic where patients can simply come at any time of the day or night, … Read more
By Peter Lyle DeHaan, Ph.D. I tend to put off buying things. It’s not because I procrastinate (at least not too much), or because I … Read more
By Peter Lyle DeHaan, Ph.D. Once thought of as a call center luxury, call recordings (also known as voice loggers) were used exclusively to document … Read more
Articles in the August/September 2007 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
By Robert Winder It wasn’t long ago that very few contact centers worldwide were operating with a complete Internet Protocol Telephony (IPT) infrastructure all the … Read more
By Michael Brannick Computer-based testing (CBT) is taking hold in nearly every professional sector, and healthcare-related fields are no exception. CBT combines all the necessities … Read more
By Jean Marie Johnson Some years ago, I was involved with an organization that had just acquired a high-tech call reporting system. The new system … Read more
By Peter Lyle DeHaan, Ph.D. Does your call center make the caller or patient a priority? I expect that it does. In fact, I suspect … Read more