Web-Based Scheduling and Messaging: Save Time, Money – And Even Lives
By Michelle Gjerde Hospitals around the country need a fast, accessible way to accurately communicate with their on-call staff. Patients’ lives depend on it. Poor … Read more
By Michelle Gjerde Hospitals around the country need a fast, accessible way to accurately communicate with their on-call staff. Patients’ lives depend on it. Poor … Read more
Articles in the June/July 2007 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
By Andrea Chadis CBI’s Annual Pharmaceutical Contact Centers conference met January 29 and 30 at the Hilton Philadelphia City Avenue in Philadelphia, Penn. The conference … Read more
By Mary Naylor Most healthcare call centers have comprehensive continuity and disaster recovery plans. However, unprecedented weather events (such as Hurricane Katrina) and widespread utility … Read more
By Deborah Lonzer, MD Call centers have become the best and most utilized way that we deal with patient concerns outside of – and sometimes … Read more
By Peter Lyle DeHaan, Ph.D. I am a bit of a movie buff. Among my more arcane interests is a fixation with memorable, unique, or … Read more
By Peter Lyle DeHaan PC-based consoles are designed to replace a standard PBX telephone console set on large phone systems. The PC-based console uses CTI … Read more
By Joseph Jarnutowski In no other industry is efficient and accurate communications more important than in healthcare. Making sure the right personnel are contacted at … Read more
Articles in the April/May 2007 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
By Jim Murphy When fighter pilots approach a mission, they take steps to ensure flawless execution, such as planning and briefing. This is a part … Read more