Providing Quality Service
By Peter Lyle DeHaan, Ph.D. Growing up, I heard a radio commercial with the tag line, “Service sold it.” Even as a young child I … Read more
Medical Answering Service Technology
By Robin L. Davis and Julie Deyett In every medical practice and hospital, quick and accurate messaging is critical to physician and patient satisfaction. Making … Read more
Decisions at the Moment of Truth
By Lior Arussy I recently attended a Formula 1 car race in Europe. Being close to the pit and having a special access pass allowed … Read more
The Feb/Mar 2006 Issue of AnswerStat Magazine
Articles in the February/March 2006 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
Use Skills-Based Routing to Invigorate a Healthcare Call Center
By Matt Everly As a representative of a healthcare call center equipment vendor, countless times I have talked to a healthcare organization where the staff … Read more
The Suicidal Caller
By Craig S. Judd, MA and Kathlene B. LaCour, MA It is your shift and that call comes to you. The voice on the phone … Read more
Show Employees How Much You Care
By Dale Collie Workplace stress costs American businesses as much as 45 percent of after-tax profits, according to Foster Higgins Inc., a New Jersey insurance … Read more
Case Study: Speech Recognition Application
By Steve Green Lahey Clinic Medical Center in Burlington, MA, encompasses an ambulatory care center serving more than 3,000 patients each day and a 259-bed … Read more
Beware the Time Bandits
By Peter Lyle DeHaan, Ph.D. In retail, the term shrinkage is euphemistically used to reference stock which “disappears” before it can be sold. In essence, … Read more
Amcom Software Users’ Conference a Success in Minneapolis
More than 100 attendees from across the United States gathered at the Amcom Software Users’ Conference in Minneapolis, MN. Beverly Deason, Emergency Programs Manager at … Read more