Triage Documentation: Setting a Best Practice
By Barton D. Schmitt, M.D., FAAP and David A. Thompson, M.D., FACEP [Quality monitoring programs for triage include many components, one of which is documentation. … Read more
By Barton D. Schmitt, M.D., FAAP and David A. Thompson, M.D., FACEP [Quality monitoring programs for triage include many components, one of which is documentation. … Read more
By Peter Lyle DeHaan, Ph.D. In the years between high school graduation and my first real job, I took on a variety of part-time work … Read more
By Maurice Ramirez, D.O. Earthquakes on the Pacific – no matter where you live, you’re probably susceptible to some form of natural disaster. While it … Read more
By Richard D. Stier, MBA This article addresses the fundamental question, “How can you know if you should outsource your healthcare contact center?” It identifies … Read more
Articles in the October/November 2005 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
By Sue Altman Patients and callers have three sources for decision support information: their physician’s office, a medical call center, or the Internet, but is … Read more
By Peter Lyle DeHaan, Ph.D. On a weekend trip a while ago, my wife and I found ourselves at the local McDonald’s for breakfast. “I’ll … Read more
By Peter Lyle DeHaan, Ph.D. Voicemail systems have come a long way during their 25-year history. When first introduced in the early 1980s, these systems … Read more
By William McKinney, Theresa Enebo, and Michael Ringman Outsourcing and offshoring are two words that have become staples in household conversations across the United States … Read more
By Pam Greenberg With 3.2 million members, Blue Shield of California (BSC) is one of the largest nonprofit entities in the country and one of … Read more