Appointment Scheduling and Reminders
By Peter Lyle DeHaan, Ph.D. For as long as call centers have been answering calls for doctors, there have been requests to handle appointments, be … Read more
By Peter Lyle DeHaan, Ph.D. For as long as call centers have been answering calls for doctors, there have been requests to handle appointments, be … Read more
By Peter deLisser Accelerate the quality of every meeting the easy way. Expect every participant, from the meeting manager to each attendee, to accept 100% … Read more
By Peter Lyle DeHaan, Ph.D. A few years ago I bought a new car. Although it wasn’t my practice to take my cars to their … Read more
Articles in the June/July 2005 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
By Peter Lyle DeHaan, Ph.D. Voice logging, that is the recording of calls in a call center, was once viewed by many as an optional … Read more
By Sherry Smith, RN, MSN, MBA The nursing shortage is striking all practice arenas and geographic areas nationwide. Almost daily, we are exposed to news … Read more
By Mark Dwyer A growing trend in hospital-based call centers is to employ remote staff. This strategy was originally a means to address staffing shortages. … Read more
By Peter Lyle DeHaan, Ph.D. There are many benefits to having remote agents as part of your call center. Remote agents can either reside in … Read more
By Joanne Cawley During the last decade, the Internet has dramatically changed our lives. Information, services, products, and communication are now just a mouse-click away. … Read more
By Peter Lyle DeHaan, Ph.D. “You need a hobby,” my wife exclaimed in exasperation. I don’t recall the circumstances, but it is safe to assume … Read more