The Fall 2004 Issue of AnswerStat Magazine
Articles in the Fall 2004 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
Articles in the Fall 2004 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
By Peter Lyle DeHaan, Ph.D. [As Peter takes a short vacation this summer, he reprises an article about a prior year’s vacation. Even though it … Read more
By Peter Lyle DeHaan, Ph.D. Telephone answering services are by definition a subset of the call center industry. However, while the greater call center industry … Read more
By Peter Lyle DeHaan, Ph.D. The first annual Reach for the Stars Pediatric Telehealth Conference was held April 30 through May 1 in Bloomington, MN. … Read more
By Robert J. Camastro There is no question that outsourcing of call center operations is a growing trend in North America as companies try to … Read more
By Peter Lyle DeHaan, Ph.D. AnswerStat magazine (AS): Joe, you own and operate Mediconnect, a telephone answering service for the healthcare industry. How did you … Read more
Karen Kiley of Allina Hospitals and Clinics in Minneapolis, MN had this to say when asked about how messaging is evolving in the medical field. … Read more
By Peter Dehnel, MD Medical Director In the spirit of the upcoming 2004 Summer Olympics in Athens, think about your vision for excellence in a … Read more
By Joanne M. Cawley In today’s economy, everyone is pinching pennies and watching costs. From large corporate CEOs to small business owners, regardless of the … Read more
By Shane Burleson Many hospital-based call centers struggle to implement the latest and greatest technologies in the call center, simply because of their organizational culture. … Read more