Access Management: Appointment Scheduling and Beyond (Part 1)
By Sue Altman The case has been made for taking stock of your call center’s value to your organization, then evaluating, and acting on, ways … Read more
Answer Your Email
By Peter Lyle DeHaan, Ph.D. I often hear from outsourcing call centers (by the way, they generally email me) who wonder how they can obtain … Read more
The Advantages of Automated Appointment Reminders
By Bob Young Today’s consumers have more choices than ever when it comes to selecting healthcare providers. And, as insurance coverage changes, deductibles, and out-of-pocket … Read more
Industry Survey on Quality Practices
In August 2009, Call Center Consulting Network (3CN) will sponsor a Quality Practices survey for the services of triage and physician referral and appointments. It … Read more
The Aug/Sep 2009 Issue of AnswerStat Magazine
The August/September 2009 issue of AnswerStat magazine: About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital … Read more
Social Media Creating Quick Adoption of SymptomMD
Adoption and use of SymptomMD and Pediatric SymptomMD, the iPhone / iPod touch consumer applications based upon the Barton Schmitt-David Thompson telephone triage protocols, has … Read more
Special Delivery via 1Call’s Two-Way SMS Text Messaging
1Call announced a better method for delivering critical messages with 1Call’s two-way SMS text messaging capabilities. As the need to send text messages to cell … Read more
3CN Welcomes Joe Frein
Joe Frein joins Call Center Consulting Network (3CN) with over 20 years in healthcare software development. He was formerly with McKesson/RelayHealth where he was a … Read more
Healthcare Reform Paper: The Case for Publicly Funded Medical Call Centers
Doctors Barton Schmitt and Andrew Hertz have recently completed a position paper regarding the role of medical call centers in health care reform. “The impetus … Read more
1Call Introduces MiteyMite Communication Tool
1Call introduced MiteyMite, a software application that allows physicians and all staff enterprise-wide to quickly and easily communicate with fellow staff members. This eliminates the … Read more