RelayHealth announced the general availability of its CareEnhance Call Center (CECC) release 5.0.
CECC’s newest release incorporates new workflow automation to extend beyond traditional call center services to track and monitor patients and analyze that captured data to create a patient-centric care management plan. Healthcare professionals can use the care plans to better manage the ongoing needs of patients diagnosed with chronic conditions who require continuous care and provide health and wellness management to community and health plan members.
“CECC empowers care managers, wellness coaches, and nurses to establish a care plan integrated with call center encounters that guides them step-by-step through the delivery of care for various health conditions, including a personalized plan of action for each individual,” said Kim Flores, vice president and general manager, RelayHealth Medical Management Systems.
For more information, call 800-778-6711.
[Posted by Peter Lyle DeHaan, PhD for AnswerStat magazine, a medical healthcare publication from Peter DeHaan Publishing Inc.]