Carol Rutenberg, RN-BC, C-TNP, MNSc and M. Elizabeth Greenberg, RN-BC, C-TNP, PhD announced the upcoming release of their new book The Art & Science of Telephone Triage: How to Practice Nursing Over the Phone. This is the first book published in almost 20 years that addresses the complex practice of telephone triage nursing.
Based on current practice, nursing theory, research, and experience, Carol Rutenberg and Liz Greenberg present a balanced, common-sense, reality-based approach to the practice of telephone triage nursing. This book is a must-read for everyone working in the fields of ambulatory care and telehealth nursing, from manager to educator or front-line nurse. Physicians, administrators, and others involved in the provision of care over the telephone will also find this an invaluable resource in understanding the practice of telephone triage nursing. The book has been endorsed by the American Academy of Ambulatory Care Nursing and will be available September 2012.