Synergy Solutions, Inc., a provider of outsourced healthcare and health insurance contact solutions, has achieved full accreditation from the American teleservices Association Self Regulatory Organization (ATA-SRO). Accreditation requires that a certified third party SRO Auditor has determined that Synergy Solutions meets all SRO Standards and has established that the process and controls in place operate in full compliance with state and federal teleservices regulations. After a rigorous three-step process, Synergy Solutions successfully completed a self assessment of current compliance practices and after successfully meeting all criteria, was recommended to the ATA-SRO Trustee Committee for accreditation by Angela Morris of Quality Contact Solutions, certified SRO Auditor.
“We are extremely proud to be a pioneer in this process,” said Lynne Jacoby, Vice President of Healthcare Solutions and Compliance. “Synergy’s team was very confident our compliance program exceeded the ATA-SRO standards, but the external audit was a great way to assure ourselves and our clients we are focused on the right things.”
Lori Fentem, Synergy Solutions’ president, added that, “SRO Accreditation was a very high priority for the Synergy team as it serves as a way for our clients, our employees and regulators to have confidence in our stringent compliance processes. Being one of the first companies to become accredited is evidence of Synergy’s integrity and commitment to excellence.”