TeamHealth Medical Call Center (THMCC), a division of TeamHealth, has received its third Health Care Call Center certificate of full accreditation from URAC, a Washington, D.C.-based healthcare accrediting organization that establishes quality standards for the healthcare industry.
THMCC provides comprehensive medical call center services including nurse triage, customer/member services for health insurance providers, outbound clinical call campaigns, and physician referral/class scheduling. By earning the URAC accreditation, THMCC demonstrates its commitment to quality services and a dedication to continually improve business processes through benchmarking against nationally recognized standards.
“By applying for and receiving healthcare call center accreditation, THMCC has demonstrated a commitment to quality healthcare,” said Alan P. Spielman, URAC president and CEO. “Quality healthcare is crucial to our nation’s welfare, and it is important to have organizations that are willing to measure themselves against national standards.”
“We are proud to be awarded our third consecutive URAC accreditation,” said Alan Taylor, senior vice president of operations for THMCC. “Obtaining accreditation from URAC signifies our commitment to delivering the highest quality medical advice and referrals based on gold standard clinical guidelines.”